Privacy Policy

Asset Finance.AI is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Asset Finance.AI manages personal information. It is structured as follows:

Personal information Asset Finance.AI collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Asset Finance.AI and complaints
Changes to Privacy Policy

1. Personal information Asset Finance.AI collects

The main types of personal information Asset Finance.AI collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Asset Finance.AI such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Asset Finance.AI's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Asset Finance.AI's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Asset Finance.AI's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Asset Finance.AI.

Asset Finance.AI collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Asset Finance.AI keeps of telephone calls, or emails received, or messages sent to Asset Finance.AI or posted on Asset Finance.AI's pages on social media);
Asset Finance.AI's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Asset Finance.AI collects personal information in connection with running its business directly from the individual concerned. On occasion Asset Finance.AI may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Asset Finance.AI stores personal information in electronic and paper form.

Asset Finance.AI uses and discloses personal information as follows:

to source vehicles and sell them to Asset Finance.AI's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Asset Finance.AI's customers and prospective customers;
to obtain products, services or information from Asset Finance.AI's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Asset Finance.AI knows about them);
to operate and manage Asset Finance.AI's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Asset Finance.AI. For example, Asset Finance.AI may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Asset Finance.AI also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Asset Finance.AI uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Asset Finance.AI uses in the operation of the computer program is browsing history on Asset Finance.AI's websites, name, contact information, and other information you may input into Asset Finance.AI's websites. The level of human oversight Asset Finance.AI provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Asset Finance.AI's staff.

4. Cookies

Asset Finance.AI uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Asset Finance.AI's web server. Asset Finance.AI may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Asset Finance.AI's platforms and those social media platforms. Asset Finance.AI's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Asset Finance.AI's website.

5. Links to other websites

Asset Finance.AI's website may contain links to third party websites. Asset Finance.AI does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Asset Finance.AI and do not wish to receive these communications from Asset Finance.AI in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Asset Finance.AI.

7. Overseas transfers

Asset Finance.AI's website/s are hosted in Australia. On occasion, a third party service provider Asset Finance.AI engages or that Asset Finance.AI is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Asset Finance.AI holds about them by contacting Asset Finance.AI during business hours on 0405 054 178 or via the contact page.

Asset Finance.AI may require an individual making a request to verify their identity before processing their request.

Asset Finance.AI will aim to respond to all requests promptly and within 30 days.

Asset Finance.AI may refuse a request where permitted or required by law. Asset Finance.AI will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Asset Finance.AI and complaints

If you have any queries, concerns or complaints about how Asset Finance.AI handles your personal information please contact Asset Finance.AI during business hours on 0405 054 178 or via the contact page. Asset Finance.AI may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Asset Finance.AI can understand the nature of your concern. In most cases, Asset Finance.AI will ask that you put your request in writing.

Asset Finance.AI takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Asset Finance.AI's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 0405 054 178
Mailing Address: 104-108 Kingston Rd, Underwood, QLD, 4119

10. Changes to Privacy Policy

Asset Finance.AI may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.